Available Mon–Fri, 9 a.m. – 5 p.m. MST

We'd love to hear from you.

We're real people who genuinely care about the folks using our software. Drop us a line — we typically respond within 24 hours.

Support Room

Fastest

Already a customer? Log into your Support Room and ask away. We track every request and reply within 24 hours.

Within 24 hours Priority for registered users
Go to Support Room Create a free account →

Email the Team

For everything else — sales, licensing questions, or just a hello. Real people read this and you'll get a real reply.

helpme@coffeecup.com

Not recommended for urgent support — use the Support Room for faster replies.

Find Us

CoffeeCup Software
3317 S Higley Rd, STE 114 PMB 414
Gilbert, AZ 85297
We're on the internet too:

Send us a message

Fill in the form and we'll get back to you within 24 hours.

For urgent issues, use the Support Room for faster replies.

Quick answers

Your answer might be right here.

We've compiled the most common questions so you don't have to wait.

Just go to your download center. The latest versions of everything you've ever purchased are there waiting for you.

With a single software license, you can install on up to two computers at one time, as long as you are the sole user — your home computer and your office computer, all with one purchase.

Uninstall any trial versions first, then reboot your computer. Go to your Download Center and install the registered version — the filename ends with an "R" to mark it as registered.

Go to your Download Center to recover any software you've purchased or to download free upgrades. If you need help signing in, email helpme@coffeecup.com or use the Forgot Password link.

We accept all major credit cards — Visa, Mastercard, Discover, AmEx — as well as PayPal. For purchase orders from companies or schools, please contact our sales office directly.

That charge is a preauthorized hold — since the order was declined, it will not post. The hold will drop according to your bank's policy. Contact your card issuer to confirm when it will be released.

Log into your account and go to Orders & Downloads. Your full purchase history and receipts are all there.

Use the Forgot Password link to reset via email. If your email address has changed, contact us at helpme@coffeecup.com and we'll help you locate your account.