How can we
help you today?
Browse user guides, watch video tutorials, search the knowledge base, or reach out directly — we've been doing this since 1996.
Video Tutorials
Step-by-step video walkthroughs for every product. Visual learner? Start here.
Knowledge Base
Hundreds of articles covering installation, features, troubleshooting, and more.
User Forums
Join a community of 10,000+ web designers. Ask questions, share tips, help others.
Email Support
Send us a message anytime. Licensed customers get priority responses from our team.
Find support for your software
Every product has a dedicated user guide, knowledge base, and community forum. Pick yours below.
Site Designer
Visual website builder
HTML Editor
Professional code editor
Form Designer
Visual CSS form builder
Email Designer
HTML email campaigns
Web Form Builder
Form backend & hosting
Direct FTP
Deploy anywhere
10,000+ designers
who get it.
Our forums are where real web designers exchange answers, share workflows, and help each other build better sites. Powered by humans since 1996.
Browse the ForumsSite Designer
View forum →HTML Editor
View forum →Form Designer
View forum →Email Designer
View forum →Web Form Builder
View forum →Direct FTP
View forum →More ownership,
more support.
Whether you're evaluating or you're a longtime customer, there's always a way to get help.
Exploring
Full community access — no account needed. See what's possible before you commit.
- Community forums
- Full knowledge base
- Video tutorials library
- Standard email response
- Priority support
- Exclusive discounts
- Early access & sneak peeks
Fully Owned
One purchase upgrades your support for life. Real humans, real answers, real fast.
- Priority email support
- Full knowledge base + forums
- Exclusive software discounts
- Early access & sneak peeks
- 1 year of free software updates
- Lifetime ownership guarantee
We're real humans
and we actually reply.
Drop us an email anytime. Our support team is in Gilbert, AZ — open Monday through Friday, 9am–5pm MST.
Send us an email
Licensed customers get priority replies. We answer every message.
Contact us →CoffeeCup HQ
3317 S Higley Rd.STE 114 PMB 414
Gilbert, AZ 85297
United States Mon–Fri, 9am–5pm MST
Ask the community
Often the fastest path to an answer — our users are incredibly helpful.
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